Training & Exams

Delivering Customer Service Excellence Performance Based Learning.

About This Course

Course Code
MPDDCSEPBL

Course Type
Performance

Vendor
Professional Development

Duration
1 Days

RRP
£1,304.00

Course Overview
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Overview

This Performance Based Learning course will help delegates to build on existing skills, confidently resolve any challenging situations and take away practical, simple and effective tools and models that will immediately improve the service levels they and their department provide.

Excellent customer service is a key differentiator when we choose where to place our business. It is not only commercially sound to deliver service excellence - it also creates a great working environment.

Objectives

Course Outline

Prerequisites

All attending delegates will have completed the Delivering Customer Service Excellence online learning which includes best practice, theory and relevant insights to prepare you for the classroom workshop.

We recommend learners have a 1:1 meeting with their line manager before and after attending the course, in order to discuss, agree, plan and review workplace application of the learning.

About This Course

Course Code
MPDDCSEPBL

Course Type
Performance

Vendor
Professional Development

Duration
1 Days

RRP
£1,304.00

Course Overview
Download