Training & Exams

Delivering Customer Service Excellence.

About This Course

Course Code
MPDDCSE

Course Type
Performance

Vendor
Professional Development

Duration
2 Days

RRP
£1,342.00

Course Overview
Download

Overview

This facilitated course will help delegates to build on existing skills, confidently resolve any challenging situations and take away practical, simple and effective tools and models that will immediately improve the service levels they and their department provide.

Excellent customer service is a key differentiator when we choose where to place our business. It is not only commercially sound to deliver service excellence - it also creates a great working environment.

Target Audience:

For individuals who deal with external or internal customers either face-to-face, by email or over the telephone.

Objectives

At the end of this course you will be able to:

Course Outline

About This Course

Course Code
MPDDCSE

Course Type
Performance

Vendor
Professional Development

Duration
2 Days

RRP
£1,342.00

Course Overview
Download