Training & Exams

Citrix Virtual Apps and Desktops 7.1x help Desk support.

About This Course

Course Code
CXD105

Course Type
Essentials

Vendor
Citrix

Duration
2 Days

RRP
£1,685.00

Course Overview
Download

Special Notices

Please note: Effective August 3rd 2018 this course has been renamed from 'Citrix XenApp and XenDesktop Help Desk Support' to 'Citrix Virtual Apps and Desktops Help Desk Support'. Content remains the same.

Overview

The Citrix XenApp and XenDesktop Helpdesk Support course provides Helpdesk representatives with the skills required to effectively troubleshoot and resolve end user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop environment.

Who should enroll in this course?
This course is intended for helpdesk representatives that support XenApp and XenDesktop 7.x users.

Objectives

Upon successful completion of this course, learners are able to:

Course Outline

Lesson 1: Supporting XenApp and XenDesktop as a Helpdesk Representative

Module 2: Configuring Citrix Receiver and Using Citrix StoreFront

Module 3: Researching Issues with Citrix Studio

Module 4: Printing in a XenApp and XenDesktop Environment

Module 5: Resolving Issues Using Citrix Director

Prerequisites

Before taking this course, Citrix recommends that students have:

About This Course

Course Code
CXD105

Course Type
Essentials

Vendor
Citrix

Duration
2 Days

RRP
£1,685.00

Course Overview
Download