Training & Exams

Cisco Unified Communications Manager and Unity Connection 11.x for Administrators.

About This Course

Course Code
CUCMA11

Course Type
Specialist

Vendor
Cisco

Duration
4 Days

RRP
£3,037.00

Course Overview
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Overview

This 4 day instructor led training course provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System, Unity Connection Voicemail and the IM and Presence Server for Cisco Jabber. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves you forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important when supporting IP telephony in the enterprise network.

The course focuses on Cisco Unified Communications Manager version 11.x, but is also suitable for attendees who are using Cisco Unified Communications Manager versions, 8, 9, and 10.

The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. This course includes many lab exercises, which aim to reinforce and apply the content covered following the lesson.


Please note this course does not cover issues of initial deployment, new cluster deployment or international deployments, or issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. Delegates working towards certification should attend the courses recommended for CCNA Collaboration and CCNP Collaboration.

Who should attend?

The secondary audience includes:

Objectives

Upon completing this course, you will be able to meet these overall objectives:

Course Outline

Cisco Unified Communications Manager Introduction


Endpoint and End-User Administration


Dial Plan Introduction and Implementation


End User Telephony and Mobility Features


Media Resources


Cisco Unity Connection


Cisco Unified Communications Manager IM and Presence Service


Cisco Unified Communications Backup and Restore


Prerequisites

The knowledge and skills that a learner must have before attending this course are:

About This Course

Course Code
CUCMA11

Course Type
Specialist

Vendor
Cisco

Duration
4 Days

RRP
£3,037.00

Course Overview
Download