Training & Exams

CompTIA A+ Certification 220-902 Support Skills.

About This Course

Course Code
COMAP15

Course Type
Essentials

Vendor
CompTIA

Duration
5 Days

RRP
£2,371.00

Course Overview
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Overview

Please note - There are two parts to the CompTIA A+ certification.

COMAE15 is the first course, and prepares for exam 220-901

COMAP15 is the second course, and prepares for exam 220-902.

This 5-day A 2015 Part 2 event is intended for those wishing to study towards CompTIA A Certification. A is a foundation-level course designed for IT professionals with around 1 year's experience whose job role is focused on PC support.

Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues, apply troubleshooting skills, provide appropriate customer support, and understand the basics of virtualization, desktop imaging, and deployment.

Target Audience
CompTIA A certification is aimed at IT professionals with or seeking job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst.

Objectives

Course Outline

Module 1 / Supporting Windows

Windows Operating System

Lab

Administration Tools

Lab

Managing Storage

Lab

Managing Files

Lab

Managing Applications

Lab

Module 2 / Supporting Windows

Managing Devices

Lab

Managing Performance

Lab

Troubleshooting Windows

Lab

Managing Users

Installing Windows

Lab

Module 3 / Supporting Windows

Troubleshooting Boot Problems

Labs

Maintenance and Backup

Lab

Threats and Vulnerabilities

Viruses and Malware

Lab

Securing Workstations

Lab

Securing Data

Module 4 / Supporting Windows Networks

Configuring Network Connections


Securing Network Connections

Lab

Configuring Shared Resources


Lab

Virtualization and Services


Lab

Module 5 / Linux, OS X, and Mobile OS

Linux Operating System


Lab

OS X


Mobile Operating Systems


Mobile OS Security and Troubleshooting


Safety and Environmental Procedures


Labs

Professionalism and Communication


Prerequisites

Delegates must have basic experience of using a PC, Windows, and browsing the web. Specifically, it is recommended that you have the following skills and knowledge before starting this course:

About This Course

Course Code
COMAP15

Course Type
Essentials

Vendor
CompTIA

Duration
5 Days

RRP
£2,371.00

Course Overview
Download