Training & Exams

Administering Cisco Unified Communications Manager (ACUCM) v8.0.

About This Course

Course Code

Course Type


3 Days


Course Overview


Administering Cisco Unified Communications Manager ACUCM v8.0 provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves you forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network.

The course focuses on Cisco Unified Communications Manager version 8.x. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters HQ and branch BR, and an intercluster trunk pointing to the neighbor's pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.

Target Audience:

The primary audiences for this course are:

Phone network administrators
Data system administrators
Entry-level network engineers

The secondary audience includes:

Learners looking to gain a technical overview of Cisco Unified Communications Manager
Learners who need a preparatory course before taking Implementing Cisco Unified Communications Manager, Part 1 CIPT1 8 and Implementing Cisco Unified Communications Manager, Part 2 CIPT2 8


At the end of this course you will be able to:

Course Outline

Module 1: Introduction to IP Telephony

The module describes how the Cisco Unified Communications Manager deploys in an IP telephony network.

Lesson 1: Exploring IP Telephony

Lesson 2: Describing Deployment Models

Lesson 3: Understanding Advanced Multisite Features

Module 2: Defining the Basic Configuration

This module describes the basic administrative functions for setting up the server, adding users, and performing a backup and restore.

Lesson 1: Logging In to Cisco Unified Communications Manager

Lesson 2: Examining Basic Server Configuration

Lesson 3: Describing Multilevel Administration

Lesson 4: Configuring DRS Backup and Restore Procedures

Module 3: User Administration

Lesson 1: Understanding User Configuration

Lesson 2: Using the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones

This module discusses how to identify the parameters that affect phones and devices in the network, and describe their configuration and registration.

Lesson 1: Configuring System Parameters

Lesson 2: Supporting Cisco Unified IP Phones

Lesson 3: Exploring Phone Registration and IP Phone Communications

Lesson 4: Utilizing the Bulk Administration Tool BAT

Module 5: Basic Route Plan Configuration

This module defines the basic route plan, its purpose, and its configuration in the IP telephony network.

Lesson 1: Implementing Dial Plan Connectivity

Lesson 2: Creating Route Plans

Module 6: Route Filters and Digit Manipulation

This module describes translation patterns, route filters, DDI, and transformation masks to accomplish specific types of digit manipulation and call routing.

Lesson 1: Configuring Translation Patterns and Route Filters

Lesson 2: Implementing Digit Manipulation

Describe DDI and its function in the route pattern configuration
Provide a detailed description of transformation masks, and their function, purpose, and configuration
Explain and run a Route Plan Report

Module 7: Class of Control

This module describes partitions and calling search spaces.

Lesson 1: Defining Class of Control

Lesson 2: Using Class of Control Features

Module 8: Understanding Media Resources

This module describes the various media resources as well as their use and configuration in Cisco Unified Communications Manager Administration.

Lesson 1: Defining Media Resources

Lesson 2: Exploring Media Resource Management

Module 9: Features and Services

This module describes the purposes of specific features and services.

Lesson 1: Describing Basic Features

Lesson 2: Exploring Hunt Groups

Lesson 3: Describing Phone Services

ACUCM 8.0 Labs

Lab 2-1: Performing General Administration
Lab 2-2: Configuring Basic Settings
Lab 2-3: Backing Up and Restoring the Publisher
Lab 3-1: Creating and Associating Users
Lab 4-1: Configuring the System to Support Cisco IP Phones
Lab 4-2: Using the Cisco Unified Communications Manager BAT
Lab 5-1: Configuring Basic Dial Plan Elements
Lab 6-1: Configuring Complex Dial Plan Elements
Lab 7-1: Implementing Calling Privileges and Restrictions
Lab 8-1: Configuring Media Resources
Lab 9-1: Configuring User Features
Lab 9-2: Configuring Hunt Groups and Call Coverage


About This Course

Course Code

Course Type


3 Days


Course Overview